Graphic Products' News
This blog features the latest news and information from Graphic Products related to printers, equipment, supplies and services for labeling, sign making and safety related applications.
Wednesday, April 28, 2010
Shout-Out to Graphic Products' Unrivaled Customer Service
We often receive positive feedback from our customers regarding their experience doing business with us at Graphic Products. But what is it about Graphic Products that makes doing business with us so pleasant? Here are some of our customer service highlights:Shipping/Returns
- Same-day shipping on orders received by 4:30 p.m. PT
- Next-day delivery for orders received by 3:30 p.m. PT
- Two-day delivery for orders received by 4:30 p.m. PT
- Hassle-free returns
- Free technical support by calling 1-888-326-9244
- Printer tune-ups and most repairs are finished the same day we receive the printer
- If needed, free loaner machines for repairs that require more down-time
- Free gifts and free m&ms with every order
- Graphic Products services most brands printers (e.g., K-Sun, Varitronics, Brother, ProImage, Kroy)
- Talk to a human! Fast-responding, friendly and knowledgeable customer representatives
Now, to those who have given a shout-out to the world in behalf of our hard-working customer service team, we'd like to give a shout-out to you:
THANK YOU for your continued loyalty! We're pleased to serve you by providing the exact quality you expect from our label printers, labeling supplies and support services.
Some testimonials from our customers:
Thanks for the help the other day with the Duralabel label maker. I really appreciate the fast and courteous assistance that I receive when I need to call the help line. Unlike most help lines that really are not very helpful and a dread to call, phoning the Duralabel help line is actually a very pleasurable experience.
- Natalie, engineer at a gold mine
I appreciate everything you did; you have certainly lived up to your company's customer service creed!
- Shannon, major mining company
“Your support has been outstanding. If you could send me the email of your boss I would like to put in a good word. I don't do this often, would like to. Wish all my suppliers were as supportive.”
- Steve, Safety Manager at a major industrial company
I work with so many vendors. Sometimes, it's like pulling teeth to get them to respond, even to just an email where I am placing an order. (revenue for their company!) You and your group have been so responsive and quite prompt... path of least resistance...makes my work day pleasant so I can move on to the next task. Keep up the great work! :)
- Marianne
“I gave you an A+ on everything, plus these comments: The rep was very polite & patient. It took a little bit to figure out the problem, but he made it seem effortless. We're very appreciative of your professionalism, accuracy & response time. Thank you!”
- Jill, Design-Build Electrical Contracting Firm
“I didn't read the label about the M & M's on your labeler until today. I opened the box of labels you sent this morning and noticed there were more M & M's inside. What a nice touch. Reliable Office Supplies gives cookies for orders over a certain amount. I order from them all the time. I really enjoy getting those and giving them to a deserving employee(s) out on the shop floor. More vendors should do things like that. Customers don't forget small things like that. I love your M &M's. Hope you continue this practice.”
- Sharon, HR Administrator
“I would just like to say that your company is outstanding, the way this problem was handled. My supervisors could not believe that I had a new printer within 24 hours. Keep up the great work and it will be a pleasure doing business with you in the future.”
- Michael, U.S. Military
Labels: Customer Service
posted by Daniel E - 8:27:00 AM - 
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